Canary provides mobile-friendly hotel operations management software to streamline every touchpoint of the guest journey. Remove tedious administrative work. Your front desk can finally focus on delivering a personalized guest customer experience. Increase staff efficiency by 30-50%, respond to guests in half the time, and increase 5-star reviews by up to 350%.
GET A PERSONALIZED DEMO
Did you know a 5-min wait time results in a ~50% decrease in guest satisfaction? With Canary, you can make check-in and checkout a breeze. And Canary Guest Messaging can automatically respond to your guests’ most common questions - so that your team can focus on providing first-class hospitality.
Knowledge is power. Canary Contactless Checkout alerts your housekeeping team whenever guests depart so you never have to guess which rooms are ready to be turned. This saves your staff time, your property money, and ensures you always have rooms ready to go for your next guests.
As a guest departs, Canary sends a customizable guest feedback survey directly to their mobile device via text and email. Any guests who leave 5-star ratings are then prompted to share their outstanding experience on Tripadvisor and Google.
Intelligently offer room upgrades and other upsell offers at any point throughout the entire guest journey, so you can maximize the revenue you drive at your property. Canary provides you with the flexibility to build your own custom offers tailored to your property’s services and amenities. Upsells can also be integrated into various user flows such as Contactless Check-in and Checkout.
Canary’s hotel management software solutions are designed from the ground up for hotel operations managers. Setup takes less than 30-minutes and Canary provides free training sessions (and unlimited re-trainings) to ensure your property is making the most of the platform. Both your guests and staff will love Canary’s beautiful interface and intuitive user experience.
Say goodbye to multiple logins and jumping between systems! Canary consolidates 10 different guest-facing software systems in one, easy-to-use platform.
Enable guests to conveniently check-in from their mobile device before they set foot on the property to save time at the front desk. Before guests arrive, Canary’s Contactless Check-In solution sends guests a check-in link via text and email. They click the link to go through your customized check-in flow, which can include room upgrade and upsell offers. When guests show up, they can pick up their pre-printed keycards and go straight to their rooms.
Contactless Checkout helps your housekeeping team operate more efficiently than ever before. Shortly before their scheduled departure time, Canary sends a link via email and text message that guests use to checkout. Once the checkout is completed, your staff is instantaneously informed that the guests have left the room and it is ready to be turned.
This checkout flow also includes a customized feedback survey that prompts any guest who leaves 5-stars to share their experience on Tripadvisor and Google. Canary can help hotel management teams boost 5-star reviews by up to 350%!
One of the best ways to keep good employees on the job is to boost
employee pay.
Canary’s Digital Tipping solution helps hotel operations managers boost staff pay by up to $3/hour, while also making it easy for cashless guests to show gratitude.
ACCORDING TO INDUSTRY RESEARCH
• Nearly 80% of hotel workers would be more likely to stay with their employer if tips were increased
• More than 70% of guests would have tipped more if Digital Tipping were an option
Most hotel guests today prefer to text message with a front desk agent over speaking with someone on the phone. Canary’s Guest Messaging software makes it easy for your staff members to communicate with your guests at scale through direct, pre-scheduled and broadcast messaging. Allow Canary’s hotel technology to automatically respond to your most common questions (“What's the WiFi password?”, etc.), which saves time for your front desk team. Canary works with SMS, WhatsApp, and dozens of other existing applications. And you can even set up messaging from your hotel’s existing landline phone number.
.svg)
Canary natively integrates with all major hotel property management systems, CRMs, payment providers and most other hotel operations systems.
Canary integrates seamlessly with major PMS, CRMs, payment providers and more.
Guests and staff can easily access Canary web-based tools, no downloads required.
Canary’s 24/7/365 support via phone, email and chat ensures help is always available when you need it.
Canary’s 24/7/365 support via phone, email and chat ensures help is always available when you need it.
Tailor your guest engagement tool set based on the needs of guests and hotels.
Keep your brand front and center with fully white-labeled solutions.
See why 25,000+ hoteliers voted Canary as the #1-rated Guest Engagement Platform.
.avif)
Keep updated on all things hospitality with Canary’s industry experts
Canary’s all-in-one platform powers hotel operations, so you can focus on delivering exceptional guest experiences.
Improve efficiency with streamlined guest communication, smart automation and more.
A few helpful answers to common questions
